Returns & Guarantees

If for whatever reason, you are not in love your shed and want to change your mind. Please read our returns & our guarantee policy below.

Returning Goods If You Change Your Mind

9.1 If you are not satisfied with any NON-Bespoke Goods purchased from Us you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 9. This Clause 9 does not apply to Goods that are not in compliance with your legal rights.

9.2 This Clause 9 does not apply to Bespoke Goods. Goods which We have produced or altered to order for you cannot be returned if you change your mind.

9.3 If you wish to return NON-Bespoke Goods to Us under this Clause 9 you must do so within 14 days of taking delivery (or collecting them from Us) telling Us why you wish to return the Goods.

9.4 All Goods must be returned to Us under this Clause 9 in their original condition and original packaging if applicable, accompanied by proof of purchase.

9.5 You may return Goods to Us in person during Our business hours of Monday to Friday between the hours of 9am-5pm to Unit 1, Petham Court Farm, Swanley, Kent, BR8 8DL or you may return them by post or another suitable delivery service of your choice. You are solely responsible for the cost of returning Goods to Us.

9.6 You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location. We may charge you for collecting Goods under this Clause 9.

9.7 We will not accept returns or cancellations of the Goods have been erected, altered by applying chemicals or paints to the surfaces or by altering or customising the Goods as his or her own, or that have been made to your personal requirements i.e.; optional fixtures or preferences. You must keep any Goods you intend to return to Us in dry and good condition as when delivered.

9.8 Refunds or replacements will be issued to you within 10 working days of Our receipt of the Goods.

Guarantee

10.1 For Goods that We have produced, customised or altered (including Bespoke Goods) We guarantee that for a period of 1 year from the date of delivery, the Goods will be free from material defects. This guarantee is subject to the exceptions listed in sub-Clause 10.2

10.2 Our guarantee does not apply to any defects in the Goods caused by:

10.2.1 Normal wear and tear;

10.2.2 Deliberate damage and/or misuse of the Goods;

10.2.3 Accidental damage;

10.2.4 Failure to use the Goods in accordance with their instructions;

10.2.5 The alteration or repair of the Goods by you or any third party that is not authorised by Us;

10.2.6 Installation on an unsuitable base as defined in 8.6.1 and 8.6.2

10.2.7 Installation by anyone other than Our authorised staff.

10.3 Our guarantee exists in addition to your legal rights as a customer. More information on your rights as a customer can be obtained from your local Citizens Advice Bureau or Trading Standards Office.

10.4 For Goods that We have not produced, customised or altered, the Goods may be provided with a manufacturer guarantee. For further details and terms please refer to the manufacturers guarantee documentation supplied with the Goods. The manufacturer's guarantee exists in addition to your legal rights as a consumer. More information on your rights as a consumer can be obtained from your local Citizens Advice Bureau or Trading Standards Office.

For full terms & conditions regarding the purchase of your shed or any of our products then please visit our terms and conditions page here.

Returns & Guarantees

Product name